At Fashivra, customer satisfaction is important to us. If you are not fully satisfied with your purchase of our Quilted Travel Duffel Bag, our return and refund policy is designed to be simple, transparent, and easy to follow.
Return Timeframe
Eligible items may be returned within 30 days of receiving your order.
Return requests made after this period may not be accepted.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The Quilted Travel Duffel Bag must be unused, unworn, and in original condition
The item must be returned in its original packaging
All original tags, components, and accessories must be included
Proof of purchase (order confirmation or receipt) is required
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
The following items are not eligible for return or refund:
Items that show signs of wear, damage, or misuse after delivery
Items returned without original packaging or missing accessories
Items returned outside the 30-day return window
Return Method & Fees
All returns are made by mail.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
No restocking fees
No additional charges for approved returns
Return Process
To start a return:
Contact our customer support team with your order number and reason for return
Once approved, follow the return instructions provided
Securely pack the item in its original packaging
Ship the package to the return address provided
Unauthorized or improperly packaged returns may not be accepted.
Exchanges
We do not currently offer direct exchanges.
If you wish to receive a different color or variation of the Quilted Travel Duffel Bag, please return the original item and place a new order after your return has been approved.
Refunds
After your return is received and inspected:
Refunds are processed within 7 business days
Refunds are issued to the original payment method
You will receive an email notification once the refund has been initiated
Please note that it may take additional time for your bank or card provider to reflect the refund in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect Quilted Travel Duffel Bag, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide clear photos of:
The item received
Packaging materials
The shipping label
Depending on the situation, we will offer a replacement or a full refund. For shipments marked as delivered but not received, we may contact the carrier to confirm the delivery status.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Fashivra
E-mail: support@fashivra.shop
Phone: +1 856-481-2510
Address: 15006 Marlin Pl, Van Nuys, CA 91405, United States
Customer Support Hours:
Monday – Friday
8:00 AM – 5:00 PM (PST)
