❓ FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Fashivra FAQ page.
Below you will find answers to common questions about our travel bags, orders, shipping, and returns.
👜 About Our Products
1. What type of products does Fashivra sell?
We specialize in travel and weekend bags, including our 18-inch Travel Large Quilted Duffel Bag designed for short trips, gym use, and everyday travel.
2. What size is the travel bag?
Our featured duffel bag measures approximately 18 inches, making it suitable for weekend trips and carry-on use (airline policies may vary).
3. Are the bags lightweight?
Yes, our travel bags are designed to be lightweight while offering practical storage capacity.
4. Do the bags come in different colors?
Yes, availability of colors may vary. Please check the product page for current color options.
🚚 Shipping & Delivery
5. Where do you ship?
We currently ship within the United States only.
We do not offer international shipping at this time.
6. Do you offer free shipping?
Yes. We offer Free Standard Shipping on all U.S. orders.
There are no hidden shipping fees.
7. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is 5–10 business days after processing.
8. Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with tracking details.
🔄 Returns & Refunds
9. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, in original condition, and in original packaging.
10. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
11. How long does it take to receive a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
12. Can I exchange my bag for a different color?
If you would like a different color, please return the original item and place a new order.
💳 Payments & Security
13. What payment methods do you accept?
We accept:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Apple Pay
PayPal
14. Is my payment information secure?
Yes. All transactions are processed using secure, encrypted payment gateways. We do not store full credit card details.
📦 Orders & Cancellations
15. Can I cancel my order?
Orders may be canceled within 12 hours of purchase.
After shipment, orders cannot be canceled.
16. What if I entered the wrong address?
Please contact us immediately. If the order has not shipped, we can update the address.
If the package has already shipped, reshipping fees may apply.
📞 Contact & Support
17. How can I contact Fashivra?
You can reach us at:
📧 support@fashivra.shop
📞 +1 856-481-2510
Business Address:
15006 Marlin Pl, Van Nuys, CA 91405, United States
Customer Support Hours:
Monday – Friday
8:00 AM – 5:00 PM (PST)
